Shipping policy

Shipping Policy – Souq Al-Wafra

At Souq Al-Wafra, we strive to deliver your orders quickly and safely across the UAE. This Shipping Policy outlines our delivery process, charges, and estimated timelines.

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1. Shipping Areas

• We currently ship to all locations within the United Arab Emirates.

• International shipping is not available at this time.

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2. Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

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3. Shipping Methods & Delivery Time

We use trusted courier partners to ensure timely delivery:

Delivery times are estimated and may be affected by factors beyond our control, such as weather or courier delays.

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4. Shipping Charges

• Standard shipping fees are calculated at checkout based on order weight and delivery location.

• Free shipping may be available for orders above a certain value (if applicable, mention threshold).

• Any applicable shipping charges are non-refundable.

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5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can use this number to track your shipment through our courier partner.

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6. Incorrect or Missing Addresses

• Please ensure that your shipping address is accurate and complete.

• Souq Al-Wafra is not responsible for delays or lost shipments due to incorrect addresses provided by the customer.

• Additional shipping charges may apply for resending the package.

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7. Lost or Damaged Shipments

• If your order arrives damaged, or if it is lost during transit, please contact us immediately:
  📧 Email: souqalwafra@gmail.com
  📞 Phone: 04 428 3301

• We will work with the courier to resolve the issue and may provide a replacement or refund based on the situation.

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8. Contact Us

For any questions regarding shipping, delivery times, or order status, contact us:

📧 Email: souqalwafra@gmail.com
📞 Phone: 04 428 3301