Privacy policy

Privacy Policy – Souq Al-Wafra

At Souq Al-Wafra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

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Information We Collect

When you visit or place an order on our store, we may collect the following information:

• Personal details such as name, email address, phone number, and shipping address

• Payment information (processed securely through third-party payment providers)

• Order history and customer support communications

• Device and browser information, IP address, and cookies for analytics and security purposes

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How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you regarding orders, returns, or support requests

• Improve our website, products, and customer experience

• Prevent fraud and ensure secure transactions

• Send promotional emails or updates (only if you choose to receive them)

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Sharing Your Information

We do not sell or trade your personal information.
Your data may be shared only with trusted third parties, such as:

• Payment gateways

• Shipping and logistics partners

• Shopify and related service providers

These parties use your information only to perform services on our behalf.

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Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

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Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic, and improve site functionality. You can disable cookies through your browser settings if you prefer.

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Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion of your information

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

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Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

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Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: souqalwafra@gmail.com
📞 Phone: 04 428 3301