Refund policy

Return & Refund Policy – Souq Al-Wafra

At Souq Al-Wafra, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer returns and refunds according to the policy outlined below.

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Return Policy

• Customers may request a return within 7 days of receiving the product.

• The product must be unused, unworn, and in its original condition.

• Original packaging and proof of purchase are required.

• Returns will only be accepted if the product is:

  • Damaged

  • Defective

  • Or incorrect item was delivered

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Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged items (due to customer handling)

• Sale or discounted items

• Personal care or hygiene-related products (if applicable)

• Gift cards

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Refund Policy

• Once the returned item is received and inspected, customers will be notified regarding approval or rejection of the refund.

• Approved refunds will be processed within 7–10 working days to the original payment method.

• Shipping charges are non-refundable, where applicable.

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Exchange Policy

• Exchanges are available for size, color, or defective items, subject to product availability.

• Exchange requests must be made within 7 days of delivery.

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Return Shipping

• If the return is due to a defective or incorrect item, Souq Al-Wafra will cover the return shipping cost.

• For all other reasons, return shipping costs will be the responsibility of the customer.

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How to Request a Return or Refund

To initiate a return or refund, please contact us with your order details:

📧 Email: souqalwafra@gmail.com
📞 Phone: 04 428 3301
📦 Please include your Order Number and product details in your message.